Shipping Policy

At Sylpherix (sylpherix.top), operated by Carleton, we are committed to delivering your purchases to you in a timely and efficient manner. Please review our shipping policy below for important information regarding your order’s delivery.

1. Order Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be longer during peak seasons or promotional periods. If there are significant delays in processing your order, we will notify you via email.

2. Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Estimated 5-8 business days for delivery.
  • Expedited Shipping: Estimated 2-4 business days for delivery.

Please note that these are estimated delivery times. Actual delivery times may vary due to unforeseen circumstances, courier delays, or destination.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We strive to offer competitive shipping rates.

  • Free Standard Shipping: We offer free standard shipping on all orders over $50 USD.
  • For orders under $50 USD, shipping costs will be calculated based on the weight of your order and your delivery location.

4. International Shipping

Sylpherix is proud to offer international shipping to a selection of countries. Currently, we ship to the United States (US) and countries within the European Union (EU).

  • International shipping costs will be calculated at checkout based on your order’s weight and destination.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping costs. We recommend contacting your local customs office for more information before placing your order.
  • International delivery times typically range from 7-21 business days, depending on the destination and customs processing.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly on the courier’s website.

6. Shipping Address Accuracy

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for re-shipping costs.

7. Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue as quickly as possible.

If your package is lost in transit, please contact us. We will initiate an investigation with the shipping carrier and do our best to ensure you receive your order or a suitable resolution.

8. Contact Information

For any questions regarding our shipping policy or your order, please contact us:

Last Updated: October 26, 2023